I thought of using an activity instead of the OOTB because I need to create a logic wherein if the case exists, i'll open the assignment, if not, i'll create and open the case. Kindly suggest of a way to achieve this. This activity will be called from a button in a worklist.
Posted: 4 years ago
Posted: 10 Apr 2018 14:59 EDT
Carissa Wenhardt (CarissaW_GCS)
Senior Principal Engineer, Technical Support, Industry Apps
Hello! I tried this and I see it creates the Work Object successfully, but it doesn't open a new tab in the portal in the same way it does when using the Create Work action from a control. I also tried calling ApplicationSetup activity before doUIAction activity but doesn't open a new tab.
Is there something else I can do to fully replicate the behavior of the Create Work action through an activity?
You can try using the OOTB activity AddWork for this. Prior to using this activity, you should call createWorkPage activity to populate the new work page and then pass this page to the AddWork activity. The new case ID will be saved in the work page you created.