Microsoft Excel 2013 is not present. Error
Hi Team,
Recently we are upgrading our bots from 2021 to 2031 in SP1 version.
I have selected correct office version i.e 2016 while installing plug-in.
But still when in run bot, im getting excel 2013 not present error.'
I have moved to Office dlls from 2016 folder to install folder. Still no luck.
Do you know whats causing this issue ?
Thanks.
Accepted Solution
Pegasystems Inc.
US
In the install directory, can you check what version of the OpenSpan.Office.dll that is there? The version should match with the office version (Office2016). Refer to my screenshot for reference on where to look.
Pegasystems Inc.
US
Check the OfficeVersion in the RuntimeConfig.xml from the %appdata%\OpenSpan directory. This file doesn't get updated automatically when you upgrade to a new version.
Accepted Solution
Pegasystems Inc.
US
In the install directory, can you check what version of the OpenSpan.Office.dll that is there? The version should match with the office version (Office2016). Refer to my screenshot for reference on where to look.
Polisetti
US
I have replaced these DLLs already from Office 2016 folder. But did not work earlier.
Now, i'm not getting this error after replacing them again. May be earlier it was not replaced properly.
Thank you for your help.