Question
Billennium India
IN
Last activity: 13 Sep 2016 12:03 EDT
Lync Integration
Hello,
Does anyone have idea about , how to do Lync integration with pega application . In this way we can make our system more collaborative.
I have found only this PDF - https://pdn.pega.com/documents/pega-integration-microsoft-lync-datasheet
Please share your inputs or URL.
***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***
Pegasystems Inc.
US
Check these links:
https://docs-previous.pega.com/customer-process-manager-cpm-71-tech-note-expertassist
https://docs-previous.pega.com/pega-customer-service-721-implementation-guide
Billennium India
IN
Hi Kevin, Thanks for your response.
Can you suggest if the same approach is possible with PEGA 6.2 SP2 ? I could not see PegaFW-Lync Ruleset in 6.2.
Pegasystems Inc.
US
I don't think so although you could try to examine the implementation in pega 7 and see what you can use there. However, the best option for you is to upgrade to pega 7.
Billennium India
IN
Currently Its bit hard to migrate application to Pega 7. I am trying to implement something in 6.2 only. I will write up if i'll find a solution.
Thanks for your suggestion anyway.