Question
Tata Consultancy Services
GB
Last activity: 30 May 2018 4:25 EDT
Logoff Screen is not coming after Upgrade while logging-off from designer studio
Hi All,
We have upgraded from Pega 6.2 SP1 to Pega 7.3 and upgraded CPM 6.2 to CRM 7.22
While logging-off from designer studio,I am getting the following screen rather than the Pega login screen.
StatuswarnMessage Property pyTelephone has been truncated in its database column; the maximum column length is 32 but the property (length 33) has use your own operator for testing as its valueOperator IDUnauthenticated or not available
Requestor IDHCB064F1853C595724895F96261C0DC32
Timestamp Mon May 28 14:15:19 BST 2018
Engine Version PegaRULES 7.30 (PRPC-7.3.0-126)
Pegasystems Inc.
IN
Hi Vaisakh,
Could you please attach complete stack trace.
Also could you confirm if you are pointing to the correct Access Group Name in the Browser requester type and if you have added the correct ruleset in the production ruleset in the advance tab of the access group.
And check if you had any prconfig setting to set the system name.
Please note that in 6.x version the system name used to be prpc but in pega 7.x versions the system name is pega.
Regards,
Vikash
PEG
GB
It is the first time I'm seeing this messsage.
I wonder if Pega has tried to write "Unauthenticated or not available" for property pyTelephone (which I found rather funny if this was not an issue).
If so, then I suspect your user is logging out but another HTTP request is fired afterward which fails because you are unauthenticated.
I would recommand to use an HTTP tracer (or use F12 for IE/firefox and check network) to confirm this.
Then I would check how we can prevent this HTTP request to happen after logoff.