Question
Zensar Technologies Ltd
IN
Last activity: 13 Jan 2024 11:56 EST
Location of Resolved and Rejected Cases
Hi All, Scenario 1:- If Case Type route to Work-Queue/Work-Basket and someone rejected this case, so now where we can see all the rejected cases in Work-Queue/Work-Basket
Scenario 2:- If Case Type route to Work-Queue/Work-Basket and someone resolved/Approve the case, so now where we can see all the resolved/approved cases in Work-Queue/Work-Basket
Scenario 3:- If Case Type route to Work-Worklist and someone reject this case, so now where we can see all the rejected cases in Work-List
Thanks In Advance.
Accepted Solution
Updated: 13 Jan 2024 11:56 EST
Tata Consultancy Services
IN
1.--> As soon as a case is routed to Assign-WorkBasket, it will be available in the pc_assign_workbasket table. If you Reject a case, the entry will be deleted from the pc_assign_workbasket table. All approved and rejected cases will be stored on your work table.
Note: Temporary stored entry in the pc_assign_workbasket table when the case is routed to Assign-WorkBasket.
2.-->As soon as a case is routed to Assign-WorkBasket, it will be available in the pc_assign_workbasket table. If you Approve a case, the entry will be deleted from the pc_assign_workbasket table. All approved and rejected cases will be stored on your work table.
Note:Temporary stored entry in the pc_assign_workbasket table when the case is routed to Assign-WorkBasket.
3.-->As soon as a case is routed to Assign-Worklist, it will be available in the pc_assign_worklist table. If you approve or reject a case, the entry will be deleted from the pc_assign_worklist table, and all approved and rejected cases will be stored in your work table.
Note:Temporary stored entry in the pc_assign_worklist table when the case is routed to Assign-WorkBasket.
I hope this will help you.
1.--> As soon as a case is routed to Assign-WorkBasket, it will be available in the pc_assign_workbasket table. If you Reject a case, the entry will be deleted from the pc_assign_workbasket table. All approved and rejected cases will be stored on your work table.
Note: Temporary stored entry in the pc_assign_workbasket table when the case is routed to Assign-WorkBasket.
2.-->As soon as a case is routed to Assign-WorkBasket, it will be available in the pc_assign_workbasket table. If you Approve a case, the entry will be deleted from the pc_assign_workbasket table. All approved and rejected cases will be stored on your work table.
Note:Temporary stored entry in the pc_assign_workbasket table when the case is routed to Assign-WorkBasket.
3.-->As soon as a case is routed to Assign-Worklist, it will be available in the pc_assign_worklist table. If you approve or reject a case, the entry will be deleted from the pc_assign_worklist table, and all approved and rejected cases will be stored in your work table.
Note:Temporary stored entry in the pc_assign_worklist table when the case is routed to Assign-WorkBasket.
I hope this will help you.
Thanks,
Ashok
Zensar Technologies Ltd
IN
@Bhumireddy Thanks😊