We are using LDAP for authentication, During the process user will be working on a case, and when user clicked on the link in notifications and opened a second independent session. This second session opens automatically with out asking for credentials, as LDAP will not be hit second time as the Cache will have the credential. we wanted to make user to prompt for ID and password on every notification click.
so we tried making the Notification link to open the new Session, still it did not work. only on first click it prompts for credentials.
We are trying other approach for that we need ahelp,is there any "table" where all the requestor session details will be saved (apart from SMA requestor managment), please suggest on the table where all requeter session names will be saved.
***Edited by Moderator Marissa to update platform capability tags****
Yes opening in new session will only works first time because the next time, it will again share the existing session.
There is not table in database that lists out all logged in operators.
This is a unique use case, generally users do not want to enter credentials multiple times. Can you please give more details on why you want users to enter credentials again when he opens a notification? This will also increase the memory foot print to some extent.
Posted: 3 years ago
Posted: 27 Feb 2019 5:16 EST
Kapil Korlepara (korlk1)
Senior Product Manager, Application Lifecycle Runtime