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Question

 Vito Corleone (BimboT50)
Accenture

Accenture
PH
BimboT50 Member since 2022 14 posts
Accenture
Posted: Feb 6, 2023
Last activity: Mar 2, 2023
Posted: 6 Feb 2023 3:14 EST
Last activity: 2 Mar 2023 3:33 EST
Closed
Solved

IVR integration with PEGA 7.2

Hi Everyone, Is there anyone here can provide tips on how to implement IVR to Pega 7.2, any documents online will be appreciated. 

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Platform 7.2
Conversational Channels

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 6 Feb 2023 9:35 EST
Updated: 2 Mar 2023 3:33 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@BimboT50  Pega 7.2 is a legacy product and I cannot find documentation for it.  You may be referring to PegaCALL specific questions such as Handshake to IVR/CTI from Pega, Pega CTI and IVR Integration  and Pega Academy 'Pega Call Introduction'

You can find IVR-related documentation for later versions of Pega CS eg in the Implementation Guide:

Self-service Interactive Voice Response (IVR)

Creating the IVR-IVA channel

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