Question
Barclays
Barclays
GB
Barclays
Posted: Apr 23, 2018
Last activity: Apr 24, 2018
Last activity: 24 Apr 2018 6:45 EDT
Closed
Issue in sending email in PRPC 6.2 SP1
Hi all,
We are getting exception in logs while sending email out of the system. Could you please share if you have faced such exception before and if you can share any resolution.
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Hi all,
We are getting exception in logs while sending email out of the system. Could you please share if you have faced such exception before and if you can share any resolution.
ERROR Unexpected exception caught while trying to send an email message.
javax.mail.MessagingException: [EOF]
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1512)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1054)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:634)
at com.pegarules.generated.SendEmailMessage_032344_iUod_E6ySTMnR7aeadw7Wg.SendEmailMessage03_23_44(SendEmailMessage_032344_iUod_E6ySTMnR7aeadw7Wg.java:667)
at com.pegarules.generated.SendEmailMessage_032344_iUod_E6ySTMnR7aeadw7Wg.invoke(SendEmailMessage_032344_iUod_E6ySTMnR7aeadw7Wg.java:90)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:131)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:108)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:7708)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.Default.SendEmailMessage(Default.java:431)
at com.pegarules.generated.activity.ra_action_sendemailnotification_15e3fcf17821166b5ea537de6cf93195.step9_circum0(ra_action_sendemailnotification_15e3fcf17821166b5ea537de6cf93195.java:1297)
at com.pegarules.generated.activity.ra_action_sendemailnotification_15e3fcf17821166b5ea537de6cf93195.perform(ra_action_sendemailnotification_15e3fcf17821166b5ea537de6cf93195.java:228)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.activity.ra_action_send_c9924e0fb30cd65b7ac307f47bf9a026.step7_circum0(ra_action_send_c9924e0fb30cd65b7ac307f47bf9a026.java:1094)
at com.pegarules.generated.activity.ra_action_send_c9924e0fb30cd65b7ac307f47bf9a026.perform(ra_action_send_c9924e0fb30cd65b7ac307f47bf9a026.java:177)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.activity.ra_action_corrsend_94ca618b849c0fbd8422c36882941fee.step2_circum0(ra_action_corrsend_94ca618b849c0fbd8422c36882941fee.java:344)
at com.pegarules.generated.activity.ra_action_corrsend_94ca618b849c0fbd8422c36882941fee.perform(ra_action_corrsend_94ca618b849c0fbd8422c36882941fee.java:96)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.activity.ra_action_appcorrsend_6b45afc46c871c2e482f451b08c3846c.step1_circum0(ra_action_appcorrsend_6b45afc46c871c2e482f451b08c3846c.java:287)
at com.pegarules.generated.activity.ra_action_appcorrsend_6b45afc46c871c2e482f451b08c3846c.perform(ra_action_appcorrsend_6b45afc46c871c2e482f451b08c3846c.java:72)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.flow.ra_action_appcorrverifysend_3610861c3fde415ac922152beacd677a.RunTaskActivity(ra_action_appcorrverifysend_3610861c3fde415ac922152beacd677a.java:7898)
at com.pegarules.generated.flow.ra_action_appcorrverifysend_3610861c3fde415ac922152beacd677a.Task_SendCorrespondence_circum0(ra_action_appcorrverifysend_3610861c3fde415ac922152beacd677a.java:3161)
at com.pegarules.generated.flow.ra_action_appcorrverifysend_3610861c3fde415ac922152beacd677a.perform(ra_action_appcorrverifysend_3610861c3fde415ac922152beacd677a.java:623)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.flow.ra_action_appcorrcreate_5ddd2e3073b5e68d790a11a5120d37bc.LaunchFlow(ra_action_appcorrcreate_5ddd2e3073b5e68d790a11a5120d37bc.java:5506)
at com.pegarules.generated.flow.ra_action_appcorrcreate_5ddd2e3073b5e68d790a11a5120d37bc.Task_VerifyAndSend_circum0(ra_action_appcorrcreate_5ddd2e3073b5e68d790a11a5120d37bc.java:1840)
at com.pegarules.generated.flow.ra_action_appcorrcreate_5ddd2e3073b5e68d790a11a5120d37bc.perform(ra_action_appcorrcreate_5ddd2e3073b5e68d790a11a5120d37bc.java:588)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.flow.ra_action_corrcreatesbs_4f47fb3b09e7a7b9af1468c88ac9fb63.LaunchFlow(ra_action_corrcreatesbs_4f47fb3b09e7a7b9af1468c88ac9fb63.java:6647)
at com.pegarules.generated.flow.ra_action_corrcreatesbs_4f47fb3b09e7a7b9af1468c88ac9fb63.Task_AppCorrCreate_circum0(ra_action_corrcreatesbs_4f47fb3b09e7a7b9af1468c88ac9fb63.java:2215)
at com.pegarules.generated.flow.ra_action_corrcreatesbs_4f47fb3b09e7a7b9af1468c88ac9fb63.perform(ra_action_corrcreatesbs_4f47fb3b09e7a7b9af1468c88ac9fb63.java:639)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.flow.ra_action_structuredcorrcreate_8a4a116db417c132764b0aec1bedcbc2.RestartIssuingFlow(ra_action_structuredcorrcreate_8a4a116db417c132764b0aec1bedcbc2.java:3442)
at com.pegarules.generated.flow.ra_action_structuredcorrcreate_8a4a116db417c132764b0aec1bedcbc2.perform(ra_action_structuredcorrcreate_8a4a116db417c132764b0aec1bedcbc2.java:671)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.StartFlow_060201_9oo$fHntWjIbrmLS1crqWg.StartFlow06_02_01(StartFlow_060201_9oo$fHntWjIbrmLS1crqWg.java:167)
at com.pegarules.generated.StartFlow_060201_9oo$fHntWjIbrmLS1crqWg.invoke(StartFlow_060201_9oo$fHntWjIbrmLS1crqWg.java:76)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:131)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:108)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:7708)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_procom_flow.StartFlow(pega_procom_flow.java:585)
at com.pegarules.generated.activity.ra_action_completeassignment_601cf21ec1c10d8b077b1bea6410af11.step22_circum0(ra_action_completeassignment_601cf21ec1c10d8b077b1bea6410af11.java:2376)
at com.pegarules.generated.activity.ra_action_completeassignment_601cf21ec1c10d8b077b1bea6410af11.perform(ra_action_completeassignment_601cf21ec1c10d8b077b1bea6410af11.java:476)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.callActivity_060201_Bw70G5cpEDOh2gg0X3TrYw.callActivity06_02_01(callActivity_060201_Bw70G5cpEDOh2gg0X3TrYw.java:120)
at com.pegarules.generated.callActivity_060201_Bw70G5cpEDOh2gg0X3TrYw.invoke(callActivity_060201_Bw70G5cpEDOh2gg0X3TrYw.java:80)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:131)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:108)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:7708)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_rules_utilities.callActivity(pega_rules_utilities.java:1118)
at com.pegarules.generated.activity.ra_action_performflowaction_7788491159dccf2a11828b3b8b8677c6.step15_circum0(ra_action_performflowaction_7788491159dccf2a11828b3b8b8677c6.java:1618)
at com.pegarules.generated.activity.ra_action_performflowaction_7788491159dccf2a11828b3b8b8677c6.perform(ra_action_performflowaction_7788491159dccf2a11828b3b8b8677c6.java:322)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pegarules.generated.activity.ra_action_finishassignment_c6bb96593df37febd535cda542e2096f.step8_circum0(ra_action_finishassignment_c6bb96593df37febd535cda542e2096f.java:1298)
at com.pegarules.generated.activity.ra_action_finishassignment_c6bb96593df37febd535cda542e2096f.perform(ra_action_finishassignment_c6bb96593df37febd535cda542e2096f.java:197)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2855)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:617)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:580)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:2001)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:390)
at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1054)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:776)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:324)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:676)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:236)
at sun.reflect.GeneratedMethodAccessor59.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingException(PRBootstrap.java:412)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:277)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:222)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:349)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:242)
at sun.reflect.GeneratedMethodAccessor78.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:439)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1694)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:970)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:508)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:879)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:191)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:454)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:516)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:307)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:84)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1820)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1662)
Show Less
Posted: 6 years ago
Barclays
Barclays
GB
We have verified following checks.
a) Test connectivity of Email account is coming as Good.
b) Telnet command ran from Web-sphere end it worked as expected.
Please share if anything else should be checked.
Posted: 6 years ago
PEGA
Pegasystems Inc.
US
Does this Support Article apply to your scenario?
https://community.pega.com/support/support-articles/not-able-connect-smtp-server-0
Posted: 6 years ago
Virtusa
Virtusa
US
Hi Somitraj,
From the error log, it was clear that the error was thrown from the function SendEmailMessage. Enable logging for this function rule and check.
Thanks,
VK
Posted: 6 years ago
Cognizant
GB
Hi VK,
The issue is coming for one of the environment however the same email function SendEmailMessage is working fine in rest of the environments. I want to know if any configuration required at the environment side.
Thanks
SJ