Issue in Pega Exercise System
Hi everybody, Good day! Does anyone know how to solve this issue? I tried to loggin in the Excersie System to do an acctivity, but i cant entry to the Platform, just stay trying to enter, and don´t do anything, when i refresh the page, I get this error showed in the image, i clear the cookies, reset and change the browser, but i can´t log. Thanks Jesus
Accepted Solution
Pegasystems Inc.
US
email me individually at [email protected]
It seems the inactivity period was exceeded, so the exercise environments were recycled. For example, one of the enrollments had a lapse between 5/24 and 6/3. This exceeds the 7-day inactivity period.
eddie
Pegasystems Inc.
US
Jesus,
This error usually means your exercise environment expired due to inactivity, or that you completed the course.
Did you complete the course? or did you not access it for more than 7 days?
eddie
Excellus Blue Cross Blue Shield
US
Not sure if Jesus is experiencing the same, but in my case I was actively working thru the curriculum. Had previously been in the exercise system the day before with one of the different users used in the exercise. Now none of the users log in. Page just hangs (as seen in the attachment). Was hoping this would be resolved this morning but doesn't appear to be.
Also worth mentioning, when trying to log in to the exercise system, if you wait long enough, it times out with a "504 Gateway Time-out"
4th Source
MX
Hi Good day
yes, i have the same problem, when press F5 this error comes out, and when stay a few moments when is try to loggin the error "504 Gateway Time-out" appears, we have the same problem
Pegasystems Inc.
US
Did you keep the browser window open? I just checked the server loads; this course is spread across 5 servers, none of which are at more than 40% capacity.
It appears your session may have expired and the browser is simply hung. I recommend clearing cache and then closing the browser. Then, go back to the exercise page in the course and click Open Exercise System.
let me know how you get along.
eddie
Excellus Blue Cross Blue Shield
US
Thanks eddie.jm,
I've tried private mode, i've tried switching browsers, rebooting. All yield the same result.
Len
4th Source
MX
Hello everyone, good day! I have a problem, since yesterday I can not access the platform does not load the page and I get an error in the image
Healthfirst
US
I am getting the same error cannot log on. I have tried everything. I 've tried on another system I am still getting the same error. The exercise system is at fault. I am just wondering ...
Accepted Solution
Pegasystems Inc.
US
email me individually at [email protected]
It seems the inactivity period was exceeded, so the exercise environments were recycled. For example, one of the enrollments had a lapse between 5/24 and 6/3. This exceeds the 7-day inactivity period.
eddie