Scenario:
In the source location, multiple files are placed. Each file contains similar content (data may differ, but in such cases, a new case should be created).

• If the first file is consumed by Pega, it should create a new case.
• Other files with the same content should merge into the first case that was created.

Approach Used:

• A Service File activity is used to map the file content to a page and then queue it for a processor.
• The Queue Processor activity contains the logic to either create a new case or merge into an existing case.

Issue:
When multiple files with similar content are placed, multiple cases are being created instead of merging into the first case as expected.

Question:
What could be the reason for this behavior, and what is the recommended solution?