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Question

 Matthew Murphy (MatthewM6672)
Vodafone Group Public Ltd Company

Vodafone Group Public Ltd Company
IE
MatthewM6672 Member since 2018 2 posts
Vodafone Group Public Ltd Company
Posted: Jul 9, 2018
Last activity: Jul 10, 2018
Posted: 9 Jul 2018 7:09 EDT
Last activity: 10 Jul 2018 2:20 EDT
Closed

Issue accessing the simulated customer service portal

Hi, I am currently on the optimizing the customer value in the call center task on the training course but im not able to access the customer service portal to begin the task. when I try to open the cloud to launch the exercise I am met with the screen attached below.

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Pega Academy

Posted: 6 years ago
Posted: 10 Jul 2018 2:20 EDT
Marco Looy (Marco Looy)
PEGA
Senior Director, 1:1 Customer Engagement and CRM Enablement Programs
Pegasystems Inc.
NL

Hi Matthew,

Thanks for your post.

You can access the customer service portal by clicking on the Pega 7 link in the top left box. For sign on credentials, please use the user name and password at the top of the exercise page in the Practicing what you learned lesson. 

Regards,
Marco.

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