Issue with Badge Customer Service Foundation
Hello,
As you can see on the attachments, I successfully completed the Customer Service Foundation mission, but I can't find this badge on my profile?
Thank you for your feedback and help.
Cordially
Eric
Accepted Solution
Updated: 29 Jul 2022 3:30 EDT
Pegasystems Inc.
GB
@EricL236 please could you take a look at the My Pega account FAQs ?
----------Extract:---------
1. You must have an active Pega account to view your certification.
It can take up to 5 business days after your exam date for the exam results from Pearson VUE to be sent to our Pega Academy systems.
If the certificate does not display on your Pega account profile after 5 business days:
- Log in to your Pearson VUE account and confirm the email address you used to register for the exam.
- Log in to your Pega account and confirm the email address from your Pearson VUE account is associated with your Pega account.
If the email address from your Pearson VUE account is not associated with your Pega account, confirm you do not have another Pega account associated with the email address used in your Pearson VUE account.
If you have multiple Pega accounts, contact Pega Accounts Support to merge your Pega accounts.
If you do not have multiple Pega accounts, add the email address associated with your Pearson VUE account to your Pega account. If you need help adding an email address to your Pega account, see the FAQ below: How do I add an additional email address to my Pega account?
2. If your badge does not show:
@EricL236 please could you take a look at the My Pega account FAQs ?
----------Extract:---------
1. You must have an active Pega account to view your certification.
It can take up to 5 business days after your exam date for the exam results from Pearson VUE to be sent to our Pega Academy systems.
If the certificate does not display on your Pega account profile after 5 business days:
- Log in to your Pearson VUE account and confirm the email address you used to register for the exam.
- Log in to your Pega account and confirm the email address from your Pearson VUE account is associated with your Pega account.
If the email address from your Pearson VUE account is not associated with your Pega account, confirm you do not have another Pega account associated with the email address used in your Pearson VUE account.
If you have multiple Pega accounts, contact Pega Accounts Support to merge your Pega accounts.
If you do not have multiple Pega accounts, add the email address associated with your Pearson VUE account to your Pega account. If you need help adding an email address to your Pega account, see the FAQ below: How do I add an additional email address to my Pega account?
2. If your badge does not show:
It may take approximately 24-48 hours for a completed Mission badge to display in your profile.
If 48 hours have elapsed since you completed the mission and the badge is not displayed in your profile, contact us and let us know which mission badge is missing.
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If you still need help, please can you verify that your account is valid as per the above?
Umanis
FR
@MarijeSchillern Thank you for your respond.