I have enabled Multi-factor authentication in my system, but there are cases where it doesn't behave as expected.
Specifically, when an operator enters their ID and password on the login screen and logs in, one of the following screens is displayed depending on the operator:
1. The following error message screen is displayed.
Security policies require that you change your password. Change Password failed because verification code could not be sent to you by email or text. Please contact your administrator for assistance.
2. The valification code input screen is displayed.
I expect behavior 2), and I want to know why 1) is displayed.
It seems that there are some operators who become 1) and some who become 2) depending on the domain of the email address registered for each operator.
I want to know why users with specific domains are seeing screen 1).
I know that the above error message is defined as "OTPCannotBeSentForCP,"but I can't confirm where it is being called from in Pega, and I don't know the conditions for displaying this screen.