Question
Tokiyo Marine HCC
Tokiyo Marine HCC
GB
Tokiyo Marine HCC
Posted: May 15, 2025
Last activity: May 21, 2025
Last activity: 21 May 2025 9:14 EDT
Solved
Infinite Loading Inside Portal Only when Button Clicked to Run Activity
Issue: When clicking button inside of the portal page the page just infinitely loads with a loading dile in the center. The problem does not exist when running activity directly, and works perfectly fine when creating a new case within Dev Studio.
More info: I have followed this tutorial and got the PDF to download correctly and that works fine but not within the portal screen.
https://www.youtube.com/watch?v=ctkRsVgn3x0
I am not sure what the problem could be? Security / Permission restrictions?
My rules and properties can be seen attached as files.
***Edited by Moderator Marissa to add Capability tags***
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Posted: 9 months ago
Tokio Marine HCC
Tokio Marine HCC
GB
@UH17417342: I am just elaborating your use case.
You have built application on Theme Cosmos. Requirement is to download summary tab as pdf on click of button.
To achieve this added button --> On refresh running custom Activity which in turn Call HTMLToPDF attached screen print .
From dev portal , we are able to download pdf.
But from user portal it is not working . No error in tracer or logs.
Any help will be much appreciated.