Question
SINARMASMSIGLIFE
ID
Last activity: 29 May 2017 5:15 EDT
Incomplete operator data(Operator ID ) in pyWorkPage
hi,
i have issue about operator ID when create new CASE ID. ( i attach 2 case ID different).
in 1 CASE ID ( N-2104)
Null value property are : - pxCreateOpName
- pxCreateDateTime
- pyLabel , Workgroup etc
but in another CASE ID (N-1735), The property I mentioned is filled.
can anyone help me about this issue ? Because this affects routing during workbasket / workgroup.
I didn't find any references regarding this in pdn .
SINARMASMSIGLIFE
ID
hi Madhuri
There is no difference between that two cases , But this happens after the web server is restarted because the pega database connection is disconnected.
Is there any impact of that? Can i fix that issue ?
thanks
Virtusa
AU
Hi Ryan,
It is possible that the db commits have failed and hence few data is missed. Could you trace the scenario at the time you are seeing the issue? Comparing it with the working scenario would help us in coming to the root cause.
Regards,
Madhuri
SINARMASMSIGLIFE
ID
hi Madhuri
Carelon Global Solutions India LLP
IN
Hi,
I feel like that for the case for which the properties are not getting populated is not having a proper class hierarchy upto Work- because of which the properties are not getting mapped on to the table level and hence not reflecting on the case level. Please check fr the Data base Class Mappings tool for verifying whether the properties are mapped properly or not.
Also, as you said that this is happening after server restarts, I feel that this might be happening due to some hotfix installation. So, I would request you to go by any hot-fixes you might have installed recently.
Thanks,
Praveen.
SINARMASMSIGLIFE
ID
hi praveen
i didn't install hotfix , the reason restart server is the connection to database Has been disconnected.
can you tell me where is Data base Class Mappings tool ?
Carelon Global Solutions India LLP
IN
Hi ryan,
On the Designer studio, under the data model tab, you can find the Database class mapping tool as shown in the attachment.
Thanks,
Praveen.
SINARMASMSIGLIFE
ID
hi praveen,
I've done what you suggest, and the result is no problem with mapping .
I want to make sure, can I check from the pega database for this issue ? if yes, What table should i check (pegarule or pegadata) ?
thanks,