Question
KDDI
JP
Last activity: 20 Sep 2022 9:38 EDT
I want to close the Basic Authentication window of Internet Explorer with a Pega Robotics.
I want to close the basic authentication window using PegaRobotics' automatic process under Windows 10, but I can't do it.
In Windows Server environment, I could get the Cancel button by introgation and could close the window by pressing the button with robotics automation.
On the other hand, in Windows 10, the button cannot be obtained by introgation, but the window itself can be obtained. I tried to specify an escape key for the window by using send keys. As a result, the window could be closed in the unit test in Robot Studio, but not after deploying.
The environment used is as follows.
Environment that could be used: Windows Server 2012 R2 Standard, Pega Robotics 8.0
Environment that could not be used: Windows 10 Pro, Pega Robotics 19.1: Windows 10 Pro, Pega Robotics 19.1
We have also attached a screenshot of the basic authentication window not closing.
Can you please tell me the solution to this problem?
Pegasystems Inc.
US
@KazuhiroT5768 I suspect that the issue after deployment is that your workstation is locked. SendKeys will not work when your system is locked (or when Windows believes it is locked anyway).
KDDI
JP
Thank you for your reply. I have tried to confirm that the problem is due to the workstation being locked, but the basic authentication window could not be closed by running Send keys when the system is not locked. I also tried the Close method, but that did not work either. If you have any other possible causes, we would appreciate it if you could let us know. Thank you in advance.
Pegasystems Inc.
US
@KazuhiroT5768 I believe we will likely have to see your machine to further assist. I can no longer launch Internet Explorer given that it has been retired and is no longer supported by Microsoft. I suggest that you open a support request and meet with one of our people from Global Customer Support as they can schedule a meeting with you to examine your machine and applications.