@StephanieG8434 If this is an issue that has already been addressed in the product, then an upgrade would resolve it. You'd need to work with support to determine if this is an issue we've already addressed. For the time being, you might consider adding logic to kill the IE process if upgrading a more recent version is not an option. This might work. You can do this by calling the Process.Kill() method. You could do this in a script relatively easily. Here is a series of scripts we use. You can call the first one and it uses the second two methods.

        public bool KillProcess(string process, int waitMsToExit)         {             bool isProcessKilled = true;

            try             {                 if (!IsProcessRunning(process))                     return true;

                Process[] prs = GetProcesses(process);                 string currentUser = Environment.UserName;

                foreach (Process pr in prs)                 {                     string ProcessUserSID = GetProcessOwner(pr.Id);                     if (ProcessUserSID == currentUser)                     {                         pr.Kill();                         isProcessKilled = pr.WaitForExit(waitMsToExit);

                        if (!isProcessKilled)                             return isProcessKilled;                     }                 }

                return isProcessKilled;             }

            catch (Exception err)             {                 return false;             }         }                  public bool IsProcessRunning(string process)         {             bool isRunning = false;

            try             {                 Process[] prs = GetProcesses(process);                 string currentUser = Environment.UserName;

                foreach (Process pr in prs)                 {                     string ProcessUserSID = GetProcessOwner(pr.Id);                     if (ProcessUserSID == currentUser)                     {                         isRunning = true;                         break;                     }                 }             }             catch (Exception err)             {             }

            return isRunning;         }                  private string GetProcessOwner(int processId)         {             try             {                 string query = "Select * From Win32_Process Where ProcessID = " + processId;                 ManagementObjectSearcher searcher = new ManagementObjectSearcher(query);                 ManagementObjectCollection processList = searcher.Get();

                foreach (ManagementObject obj in processList)                 {                     string[] argList = new string[] { string.Empty, string.Empty };                     int returnVal = Convert.ToInt32(obj.InvokeMethod("GetOwner", argList));                     if (returnVal == 0)                     {                         return argList[0];   // return user                     }                 }                 return "NO OWNER";             }             catch (Exception err)             {                 return "NO OWNER";             }         }