Question
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infosys bpo ltd
IN
Last activity: 3 May 2016 15:06 EDT
i have installed pega 7.2 in my local machine but here asking credintials please help me where we can get?
i have installed pega 7.2 in my local machine but here asking credintials please help me where we can get? i provided pega login page credintials but showing wrong iid/password
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Pegasystems Inc.
IN
Hello Anil,
Where exactly is the system asking for credentials ? Please elaborate with screen shots.
Best Regards,
Mounika
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infosys bpo ltd
IN
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689951000/6edb6beb-cf8e-431c-9679-ef67ce5f3aba.jpg?itok=hzTHfrBw)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689951000/6edb6beb-cf8e-431c-9679-ef67ce5f3aba.jpg?itok=hzTHfrBw)
Pegasystems Inc.
US
have you tried [email protected]/install?
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infosys bpo ltd
IN
no
please help me how to install...
Advance thanks!
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Pegasystems Inc.
IN
Updated: 2 May 2016 21:51 EDT
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![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
Pegasystems Inc.
US
Hi Team,
Last few days I had noticed the issue with login which specifies the message "The information you entered was not recognized" with the user credentials. I think we need to investigate through the log files, if Anil still not able to login to application with his mailed credentials or with the [email protected] user account.
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Hi Umamaheswar,
The error message at the login page "The information you entered was not recognized." appears when the credentials specified are not present in the system. I do not believe the logs will tell us anything. Further, I have a local install of 7.2 and [email protected] / install works fine out of the box.
I don't think Anil has tried this, so I suspect that will work once attempted.
If it does not work, then I have a feeling this is a VM from Pega Academy. In which case, Pega Academy should be contacted for assistance: [email protected]
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2025-01/80f151c6-644b-4685-92c1-375e470fc75b.jpeg?itok=MdTVYRQw)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2025-01/80f151c6-644b-4685-92c1-375e470fc75b.jpeg?itok=MdTVYRQw)
Pegasystems Inc.
US
I second Nicholas on this.. The logs will not have any info on invalid login attempts!