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Question

 Abhishek Kumar (AbhishekK5961)
Ericsson

Ericsson
IN
AbhishekK5961 Member since 2015 15 posts
Ericsson
Posted: Feb 17, 2016
Last activity: Feb 18, 2016
Posted: 17 Feb 2016 2:40 EST
Last activity: 18 Feb 2016 23:46 EST
Closed

I am getting an Issue In Connect SOAP.

I am getting an Issue In Connect SOAP.

SOAP Service Failed.

In Production it is working fine, But in Dev it is not working.

While going through the Tracer For Dev environment The dynamic System settings is fresh.PFA the snapshot.

.Dev Tracer SnapShot.PNG

In Production The Status is good

Production Trace Snapshot.PNG

What might be the reason for this.

Can any one throw light on this.

Is this the reason Soap Service is getting failed.

Thanks & Regards

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Data Integration

Posted: 8 years ago
Posted: 17 Feb 2016 3:35 EST
Abhishek Kumar (AbhishekK5961)
Ericsson

Ericsson
IN
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:4048)
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.step8_circum0(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:1032)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.perform(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:189)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_updateonetm_06ff20d08ec4dae74a42331d137b2e26.step8_circum0(ra
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at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:4048)
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.step8_circum0(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:1032)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.perform(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:189)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_updateonetm_06ff20d08ec4dae74a42331d137b2e26.step8_circum0(ra_action_updateonetm_06ff20d08ec4dae74a42331d137b2e26.java:793)
at com.pegarules.generated.activity.ra_action_updateonetm_06ff20d08ec4dae74a42331d137b2e26.perform(ra_action_updateonetm_06ff20d08ec4dae74a42331d137b2e26.java:207)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.flow.ra_action_sendapprovalrequests_ee03a64974ef02d786747bfe73abd06e.RunTaskActivity(ra_action_sendapprovalrequests_ee03a64974ef02d786747bfe73abd06e.java:4127)
at com.pegarules.generated.flow.ra_action_sendapprovalrequests_ee03a64974ef02d786747bfe73abd06e.Task_Utility2_circum0(ra_action_sendapprovalrequests_ee03a64974ef02d786747bfe73abd06e.java:1597)
at com.pegarules.generated.flow.ra_action_sendapprovalrequests_ee03a64974ef02d786747bfe73abd06e.perform(ra_action_sendapprovalrequests_ee03a64974ef02d786747bfe73abd06e.java:648)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.flow.ra_action_pxcascadingapproval_5a14afb48bfbd5e1d928e07a92d23640.RestartIssuingFlow(ra_action_pxcascadingapproval_5a14afb48bfbd5e1d928e07a92d23640.java:3833)
at com.pegarules.generated.flow.ra_action_pxcascadingapproval_5a14afb48bfbd5e1d928e07a92d23640.perform(ra_action_pxcascadingapproval_5a14afb48bfbd5e1d928e07a92d23640.java:754)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.flow.ra_action_pycascadinggetapproval_34f738e28386fcea19c43d13acc16850.RestartIssuingFlow(ra_action_pycascadinggetapproval_34f738e28386fcea19c43d13acc16850.java:5742)
at com.pegarules.generated.flow.ra_action_pycascadinggetapproval_34f738e28386fcea19c43d13acc16850.perform(ra_action_pycascadinggetapproval_34f738e28386fcea19c43d13acc16850.java:767)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.StartFlow07_10_01(StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.java:167)
at com.pegarules.generated.StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.invoke(StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.java:76)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8786)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_procom_flow.StartFlow(pega_procom_flow.java:605)
at com.pegarules.generated.activity.ra_action_completeassignment_7c229c203839163ba035bdb1bc564749.step24_circum0(ra_action_completeassignment_7c229c203839163ba035bdb1bc564749.java:2385)
at com.pegarules.generated.activity.ra_action_completeassignment_7c229c203839163ba035bdb1bc564749.perform(ra_action_completeassignment_7c229c203839163ba035bdb1bc564749.java:517)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.callActivity07_10_01(callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.java:122)
at com.pegarules.generated.callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.invoke(callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.java:82)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8786)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_rules_utilities.callActivity(pega_rules_utilities.java:1432)
at com.pegarules.generated.activity.ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.step18_circum0(ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.java:1754)
at com.pegarules.generated.activity.ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.perform(ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.java:382)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10450)
at com.pegarules.generated.activity.ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.step10_circum0(ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.java:1435)
at com.pegarules.generated.activity.ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.perform(ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.java:229)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10450)
at com.pegarules.generated.activity.ra_action_approvecr_9c8c596248ae48f833b22a81cf2f55f7.step3_circum0(ra_action_approvecr_9c8c596248ae48f833b22a81cf2f55f7.java:367)
at com.pegarules.generated.activity.ra_action_approvecr_9c8c596248ae48f833b22a81cf2f55f7.perform(ra_action_approvecr_9c8c596248ae48f833b22a81cf2f55f7.java:103)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:641)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:435)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3252)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:384)
at sun.reflect.GeneratedMethodAccessor153.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1188)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:926)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:811)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:330)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:839)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor135.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:238)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.ejb.EngineBMT_h449u3_ELOImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionLocalMethodInvoker.invoke(SessionLocalMethodInvoker.java:33)
at com.pega.pegarules.internal.etier.ejb.EngineBMT_h449u3_ELOImpl.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:485)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:290)
at sun.reflect.GeneratedMethodAccessor151.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:265)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:751)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:243)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3432)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3402)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2285)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2201)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1572)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:255)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)
at com.pega.apache.axis2.AxisFault.makeFault(AxisFault.java:430)
at com.pega.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:123)
at com.pega.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:67)
at com.pega.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:354)
at com.pega.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:421)
at com.pega.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
at com.pega.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step14_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:3945)
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:291)
at com.pega.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.constructNode(StAXSOAPModelBuilder.java:299)
at com.pega.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.createOMElement(StAXSOAPModelBuilder.java:246)
at com.pega.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.createNextOMElement(StAXSOAPModelBuilder.java:228)
at com.pega.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:249)
at com.pega.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.getSOAPEnvelope(StAXSOAPModelBuilder.java:198)
at com.pega.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.(StAXSOAPModelBuilder.java:154)
at com.pega.apache.axiom.om.impl.common.factory.AbstractOMMetaFactory.internalCreateStAXSOAPModelBuilder(AbstractOMMetaFactory.java:119)
at com.pega.apache.axiom.om.impl.common.factory.AbstractOMMetaFactory.createSOAPModelBuilder(AbstractOMMetaFactory.java:129)
at com.pega.apache.axiom.om.OMXMLBuilderFactory.createSOAPModelBuilder(OMXMLBuilderFactory.java:426)
at com.pega.apache.axiom.om.OMXMLBuilderFactory.createSOAPModelBuilder(OMXMLBuilderFactory.java:405)
at com.pega.apache.axis2.builder.SOAPBuilder.processDocument(SOAPBuilder.java:55)
at com.pega.apache.axis2.transport.TransportUtils.createDocumentElement(TransportUtils.java:179)
at com.pega.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:145)
at com.pega.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:108)

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Posted: 8 years ago
Posted: 17 Feb 2016 4:26 EST
Mahendra Kumar Mahaveer Chand (Mahendra_Kumar)
Verizon

Verizon
IN

Click on the Step Page of the Connect-SOAP step. You can find the failure reason there. Also, can you check using SOAPUI software to confirm if the service is working fine. So we can narrow down whether there issue is issue in the service itself or not.

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Posted: 8 years ago
Posted: 17 Feb 2016 4:39 EST
Abhishek Kumar (AbhishekK5961)
Ericsson

Ericsson
IN

This is the error in parameter page name :

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This is the error in parameter page name :

ReferenceInsKey ERIC-MSDP-INDIA-BPMS-WORK CTA-713
pyObjName TempPage
Operation  
pyRequestHeaders {ARAuthenticate=<ns1:AuthenticationInfo xmlns:ns1="urn:OneTM_Technical_Approval_Status"> <ns1:userName>B2B_BPMS</ns1:userName> <ns1:password>B2B_BPMS</ns1:password> </ns1:AuthenticationInfo> }
DoNotEvaluateWhens Yes
IsIndividualApproval false
pyRequestParams [<ns1:setCTAStatus xmlns:ns1="urn:OneTM_Technical_Approval_Status"> <ns1:appID>000000000000113</ns1:appID> <ns1:ctaStatus>Approved</ns1:ctaStatus> </ns1:setCTAStatus> ]
CurrentStage PRIM2
pyParentFlowPath SubProcess1
FlowID FLOW2
isThisReEntry No
pyDeferCommit false
pyStageLabel Process
InterestPageClass Eric-MSDP-India-BPMS-Work-UpdateCR
pyStatusMsg com.pega.pegarules.pub.services.RemoteApplicationException: SOAP service failed
CurrentStageLabel Process
ReferenceInsName CTA-713
pyActivity  
IsInvestigative false
soapHdr <soapenv:Header xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><ns1:AuthenticationInfo xmlns:ns1="urn:OneTM_Technical_Approval_Status"><ns1:userName>B2B_BPMS</ns1:userName><ns1:password>B2B_BPMS</ns1:password></ns1:AuthenticationInfo></soapenv:Header>
pyServiceClient com.pega.apache.axis2.client.ServiceClient@3b
pyStatusVal Fail:InternalReason
CurrentStageSubscript PRIM2_2
ReferencePageName pyWorkPage
flowType SendApprovalRequests
flowClass Eric-MSDP-India-BPMS-Work-UpdateCR
pySubCasesPageName pySubCasesList
pyCaseTypePurpose STAGE_STARTPROCESSES
Request CRTechAppID:000000000000113CTAStatus:Approved
pyProcessPageName pySupportProcessList
pyTopLevelFlow InitiateApprovals
pyStageID PRIM2
IsOverallApproval true
pyDraftMode false
Parameter  
flowName SendApprovalRequests
endPointURL http:// Proprietary information hidden:6060/arsys/WSDL/public/ Proprietary information hidden/OneTM_Technical_Approval_Status
pyAxisPackage  
FlowHasEnded N
headerVal <ns1:AuthenticationInfo xmlns:ns1="urn:OneTM_Technical_Approval_Status"> <ns1:userName>B2B_BPMS</ns1:userName> <ns1:password>B2B_BPMS</ns1:password> </ns1:AuthenticationInfo> 
CTAStatus Approved
TimeFlowStarted 20160217T093338.334 GMT
Connector setCTAStatus
flowLabel Initiate Approvals
InterestPage  
ReferenceClass Eric-MSDP-India-BPMS-Work-UpdateCR
TaskName Utility2
AutomaticTransition true
pyDeferErrors false
Name  
CurrentflowName InitiateApprovals
CreateProblemFlow  
EndPointURL http:// Proprietary information hidden:6060/arsys/WSDL/public/ Proprietary information hidden/OneTM_Technical_Approval_Status
ApprovalStatus  
pyForEachCount 2

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Posted: 8 years ago
Posted: 17 Feb 2016 5:41 EST
Veera Gangababu Gollapalli (Gangababu)
PEGA
Principal Technical Solutions Engineer
PEG
IN

Hi Abhishek,

Which version of PRPC you are in? Can you please check ws-addressing checkbox is enabled in Advanced tab of Connect-SOAP rule. Please compare the rules in dev and working environment.

It would be better to verify the response in third tools like SOAP UI or tcpmon.

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Posted: 8 years ago
Posted: 17 Feb 2016 7:32 EST
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

this fails during response processing, please compare the response from dev and prod and compare the differences. Here is an example that an invalid response can cause the similar error: https://community.pega.com/support/support-articles/connect-soap-does-not-handle-response-service

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