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 Ketevani Dzebniauri (KetevaniD) Higher School of Economics
Higher School of Economics
RU
KetevaniD Member since 2018 8 posts
Higher School of Economics
Posted: August 28, 2019
Last activity: August 29, 2019
Posted: 28 Aug 2019 12:06 EDT
Last activity: 29 Aug 2019 3:28 EDT
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How to route assignment to specific access group?

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How to route assignment to specific access group?

Case Management
Posted: 3 years ago
Posted: 28 Aug 2019 12:19 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR
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Hello,

Do you mean routing to Operators having a specific AccessGroup? I guess you will need a custom routing activity, something like "SampleToSkilledGroupList"
Posted: 3 years ago
Posted: 29 Aug 2019 3:28 EDT
Ketevani Dzebniauri (KetevaniD) Higher School of Economics
Higher School of Economics
RU
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I need to route the assignment to a group with the same role which are in one access group: for example I have access group - HeadClientManagers and there are two persons in it 
I need to route this assignment them 
Posted: 3 years ago
Posted: 28 Aug 2019 22:14 EDT
Bhavya Tyagi (Bhavya) Coforge DPA Senior Technical Lead
Coforge DPA
GB
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Hi

Not sure about any OOTB way to Access group.

But you can try below:

Option 1: Assign users of the AG to a specific Workgroup and then use the router ToWorkGroup for routing

Option 2: Add skills to those users in Workgroup and then use Skill based router.

Hope this helps.

 

Regards

Bhavya

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