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How to route assignment to specific access group?
How to route assignment to specific access group?
Posted: 5 years ago
PEGA
Pegasystems Inc.
FR
Hello,
Do you mean routing to Operators having a specific AccessGroup? I guess you will need a custom routing activity, something like "SampleToSkilledGroupList"
Posted: 5 years ago
Higher School of Economics
RU
I need to route the assignment to a group with the same role which are in one access group: for example I have access group - HeadClientManagers and there are two persons in it
I need to route this assignment them
Posted: 5 years ago
Coforge DPA
GB
Hi
Not sure about any OOTB way to Access group.
But you can try below:
Option 1: Assign users of the AG to a specific Workgroup and then use the router ToWorkGroup for routing
Option 2: Add skills to those users in Workgroup and then use Skill based router.
Hope this helps.
Regards
Bhavya