Question
Singtel
IN
Last activity: 28 Nov 2023 8:35 EST
How to remove Primary Schedule in Pega CDH 8.8.3
We are using Pega CDH 8.8.3 version, we created Context Dictionary Account and Subscriber, where Account is To level, relationship between Account and Subscriber is 1-Many.
Initially we created schedule at Account level which become primary, considering our use case we want to change the Schedule at Subscriber, I am able to create Secondary schedule for Subscriber but want to remove Primary schedule at Account level and want to replace with Subscriber one
I am not seeing options to remove the Primary schedule, any inputs highly appreciated?
Pegasystems Inc.
GB
@GodavariM5332 In Pega Customer Decision Hub, the primary schedule is set at the top level of your context dictionary, which in your case is the Account level. Currently, there is no direct option to remove the primary schedule. However, you can suspend the primary schedule at the Account level. Then, you can create and run a secondary schedule at the Subscriber level. Please note that the primary schedule is designed to apply across all issues and groups in your business hierarchy. If you want to define a schedule specific to a different context, you can use the secondary schedule option. Remember to ensure that your secondary schedule at the Subscriber level is configured correctly to meet your use case requirements.
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Next-Best-Action Designer channels > Configuring a recurring schedule for next best action