How to open results using a UI action set with cases of differing statuses?
Hello PEGA Community,
We have a requirement to open work items from a grid populated by assignments and resolved cases (screenshot of grid attached). We have implemented to open these assignments using Open-Assignment as an On-Click action (screenshot of action set also attached). This works for the non-resolved assignments, but for resolved cases it does not open them. We want to be able to open both assignments and resolved cases in PEGA 7.2.2. Would ideally use a when rule/expression to run either Open-Assignment or Open-Work By Handle based on whether or not the case was resolved, but there is no ability to split the action set with a decision through a UI action alone.
Is there an easy way to get this working using an OnClick-RunActivity action with the proper parameters being passed in based on the grid results we have to work with? If not using an activity, how can we implement this requirement to fix the resolved cases issue?
Pegasystems Inc.
US
You could place both implementations within the same UI, but then have visible when conditions using the case status as the when condition to conditionally display one version of the link/button/control that simply does an open assignment vs. the other that handles resolved cases.
Architech Solutions LLC
US
Great thought! Unfortunately the requirement needs us to be able to open the assignment/case just from clicking a result from the grid. How would you split that up into two paths based on visibility?
Pegasystems Inc.
US
If it absolutely has to be the grid event, then the only way I can think of doing this is to duplicate the grid itself and put the visible when at a higher parent level. Circumstancing might be an option as well.
Architech Solutions LLC
US
**EDIT**
Hello PEGA Community,
We have a requirement to open search results (of custom search) from a grid populated by assignments and resolved cases (screenshot of grid attached).
**EDIT**
Hello PEGA Community,
We have a requirement to open search results (of custom search) from a grid populated by assignments and resolved cases (screenshot of grid attached).
We have implemented to open these assignments using Open-Assignment as an On-Click action of the Grid(screenshot of action set also attached). This works for the non-resolved assignments, but for resolved cases it does not open them. (Note that the results have the assignment key for assignments and the case key for resolved cases)
We want to be able to open both assignments and resolved cases in PEGA 7.2.2. Would ideally use a when rule/expression to run either Open-Assignment or Open-Work By Handle based on whether or not the case was resolved, but there is no ability to split the action set with a decision through a UI action alone.
Is there an easy way to get this working using an OnClick-RunActivity action with the proper parameters being passed in based on the grid results we have to work with? If not using an activity, how can we implement this requirement to fix the resolved cases issue?