Question
Lloyds Banking Group PLC
GB
Last activity: 8 Apr 2016 7:22 EDT
How to open chatloader.js file
I have a requirement to customise the Pega CS CHAT window and for that I need to make changes to the chatloader.js file. However the file appears to be encrypted. Is there a way to decrypt it?
Message was edited by: Lochan to add Category
JPMC
IN
Hi Manash,
I did not find any such rule in PRPC in my local env. Which version of CS are you using?
Also where did you get the name of this JS file? Where you see it as encrypted? In PRPC designer studio? Please send the screenshot.
Lloyds Banking Group PLC
GB
Hi,
Thanks for your response. The chatloader.js file is situated in the CHAT server we built to implement PegaCHAT. The chat window (where you can do the chat with CSR) is facilitated by the above js file from the CHAT server. At the moment it has some default blue colors and says (Powered by Pega) at the bottom. This JS file is not a part of the Pega rulebase but comes in the PegaCHAT package which we need to install separately. screenshot has been provided below
As per the PegaCHAT implementation guide there are predefined functions fireflyChatAPI.preChatQuestions & fireflyChatAPI.preChatAnswers which I need to change as per business requirement. I am not sure if that is possible. Hence need some assistance.