Question
Wellsfargo
IN
Last activity: 18 Nov 2024 2:58 EST
How do we show Work item from UI KIT application in Pega constelaltion application
Hi,
We have a pega UI Kit application and pega constellation application.
We want to open a work item which is available in UI KIT application inside Pega constellation application portal? How can we do this ? without using pega co-existence feature.
Updated: 14 Nov 2024 6:19 EST
Pegasystems Inc.
GB
Please review the below linked documentation which covers the various ways that you can blend the traditional and Constellation UI. I am not sure exactly which features you mean by "without using pega co-existence feature" but the below documentation covers the way to achieve this using the standard platform. It may be different if you are using a UI-Kit version of Customer Service.
Using Constellation in existing applications
- Reusing a Constellation Case Type from an existing application
- Adding a traditional Case Type to a Constellation application
For using constellation case types in traditional UI-Kit based Customer Service then you would need to use the co-existence functionality described here:
Coexistence for Constellation case types
Another option could to consider could be the Pega Process Fabric Hub.
Please review the below linked documentation which covers the various ways that you can blend the traditional and Constellation UI. I am not sure exactly which features you mean by "without using pega co-existence feature" but the below documentation covers the way to achieve this using the standard platform. It may be different if you are using a UI-Kit version of Customer Service.
Using Constellation in existing applications
- Reusing a Constellation Case Type from an existing application
- Adding a traditional Case Type to a Constellation application
For using constellation case types in traditional UI-Kit based Customer Service then you would need to use the co-existence functionality described here:
Coexistence for Constellation case types
Another option could to consider could be the Pega Process Fabric Hub.
Wellsfargo
IN
Hi @Marc Alderman,
Thank you for your response, in our scenario, both UI Kit pega application and Pega constellation applications are not not in same server and they are in two different servers.
Pegasystems Inc.
CA
Process fabric helps here, though the apps are hosted on different servers. Process Fabric makes it easy to orchestrate, aggregate, and connect work from distributed business applications to streamline the customer experience and increase agility.
Process Fabric Hub allows you to unify tasks and assignments from multiple independent applications – giving your managers and employees a single touchpoint for worklists, assignments, and insights.
- Aggregate work lists for employees
- Gather insights for managers
- Get Next Work to identify key next tasks
- Manage applications via Portal for Configurators
Wellsfargo
IN
Hi @RameshSangili,
Thankyou for your post, Is there a way to explore process fabric features & how to works?