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Knowledge Experts SA
FR
Posted: April 5, 2016
Last activity: April 5, 2016
Last activity: 5 Apr 2016 21:53 EDT
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How can we add a subcase from an escalation activity ?
Hello, We would like to create a subcase from an SLA escalation action. We call an activity and we use the pxAddChildWork but the pyWorkparty of the new subacase is System and it rise an error. How can we create the subcase and route it or assign it to the parent case pyWorkParty ? Thanks,