I’m trying to create an interaction case in Customer Service from an external application. The external application will pass us the customer identifier so I really just need to use a url to create an interaction case. However I’m beginning to think that this is not supported.

I’ve tried using a mashup up but the case does not render correctly and after investigating it, I came across this that’s states that it’s not supported. Customer Service Interaction flow embedded in Pega Web Mashup not supported | Support Center

I have also tried using a url mapping rule and activity to create the interaction, but I always get this error.

In Flow:AppContactearch

At step:Assignment1

Object key:-Read/Write:NoInput

Harness class:Rule-HTML-Harness-Frame name:pyWorkPage

Error message: Section 'PerformFrames' execution error on page 'pyWorkPage' of class 'ABC-DE-Work-Interaction-Call'. : Problem in JSP fragment

I’ve tried the case creation using both the activity pxCreateTopCase and the activities createWorkPage/AddWork and i get the same error. I believe that this is not working for the same reason that the mashup does not work and that there are circumstanced rules that need the portal to work. 

Has anybody done this in the past?