Question
ANZ
AU
Last activity: 24 Aug 2022 1:05 EDT
How to call the Queue for Robot assignment from local action
Hi All ,
Is there a way that to move the case to an Robot queue from the local action .
We already calling the Queue for Robot as a part of our flow , but how to call the same in a local action ?
ANZ
AU
@AngelHermira @Gunasekaran_Baskaran @ThomasSasnett : Any suggestions please
Updated: 17 Aug 2022 0:09 EDT
Lventur
IN
You can have an alternative stage and in that you could build your logic to queue the task to bot.
In local action you can give ability to users to do change stage, so that by using case wide action user can do change stage and then task will get created for bot. After bot task completed you can return the control to the primary case stage where needed.
You can give visibility condition for this case wide action like when case is Pended/UnPended.
ANZ
AU
@Gunasekaran Baskaran Thanks for the reply .
The con for this approach is , when I invoke a local action , I should have one more FA which is like SendToPend . On its Post DT , i can move the case to the alternate stage .
Is there any other way , we can achieve this other than alternate stage ?
ANZ
AU
@Srikanth GaddamanuguGunasekaran_Baskaran : Any alternate idea . I raised a Pega SR . Waiting for the response
Pegasystems Inc.
GB
I presume that you refer to how to move the case to the Assign to robot queue assignment shape step from a local action. If this is correct you'll need to move the current assignment from the local action. Is this correct?, could you elaborate a bit more on the case configuration that you have and perhaps add some screenshots?
Thanks,
ANZ
AU
@Angel Hermira Thanks for looking into this issue . Your understanding is correct .
Design : On our work type we have pend case as a local action . So when a case is pended , assignment will be moved to the work basket until the case got unpended .
Now , as per new requirement , comments and reason for pending should also go for bot Processing .
So my question is in a local action scenario (a Flow action) how can i move the case to the bot . That is how to call Queue for Robot assignment shape or is there any way that we can acheive this .