GRID Sort/Filter tool not working displaying "Can not render section". Tracer "Current user is not authorized for privilege 'pyShowClientTimer' for Rule-Obj-Class @baseclass."
Hello all,
PEGA PLATAFORM: PEGA 7.2.1 PERSONAL EDITION
CREDENTIALS: admin
Using a GRID a repeat, it works fine to list and open the selected item. But the grid tools for sorting and filter does not work, given the error message "Can not render section".
In this case the Harness was opened on CASE WORKER portal, but if opened on CASE MANAGER portal it works fine.
Using an user with access group “WorkUsers”, the same issue happen.
Any tip/advise guys?
Accepted Solution
Paraná Banco SA
BR
Hi all,
It's solved, but I'm not sure how, I restarted my computer by accident and afterwards the GRID tools were working just fine.
Thanks for the support guys.
Pegasystems Inc.
US
Hello,
You mention that - when you use Case Manager you do not see the problem, however when you use the Case Worker you do. Can you please confirm that you are testing this by launching either portals from the same developer/admin accessgroup?
The reason why I am asking you the above is because in the very next statement you mention that when you tested with a user of accessgroup WorkUsers the same issue happens. So I am not convinced that ROLES on the accessgroup may be contributing to the problem here.
Is it possible for you to mock up this scenario in a sample ruleset that you can send us here, we can import it locally and verify/debug the same to take it further.
Thank you,
Sunny
Paraná Banco SA
BR
Hi Sunny,
Thanks for your answer.
About your questions:
1) I'm actually launching from both scenarios, from admin/developer and from an user(which belongs to WorkUsers) created for this purpose in my current (and local) application. And for the WorkUser, the portal set was the case worker (not case manager).
2) I will create an mock environment asap and send it for you.
Thanks in advance
Las
Accepted Solution
Paraná Banco SA
BR
Hi all,
It's solved, but I'm not sure how, I restarted my computer by accident and afterwards the GRID tools were working just fine.
Thanks for the support guys.