Getting SocketTimeoutException while importing product rule in newly setup environment
Hi All - Can you please help me resolve this issue? I am getting SocketTimeoutException when importing an 84MB size product zip file. Same product zip has been imported successfully in lower environments earlier. We are on pega v7.1.5 and weblogic/oracle.
2015-12-18 13:58:48,699 [fault (self-tuning)'] [ STANDARD] [ ] ( web.impl.WebStandardImpl) ERROR - Proprietary information hidden: Problem retrieving input data:
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:152)
at java.net.SocketInputStream.read(SocketInputStream.java:122)
at weblogic.servlet.internal.PostInputStream.read(PostInputStream.java:194)
at weblogic.servlet.internal.ServletInputStreamImpl.read(ServletInputStreamImpl.java:228)
at com.pega.pegarules.web.fileupload.BufferedServletInputStream.fill(BufferedServletInputStream.java:96)
at com.pega.pegarules.web.fileupload.BufferedServletInputStream.readLine(BufferedServletInputStream.java:124)
Hi All - Can you please help me resolve this issue? I am getting SocketTimeoutException when importing an 84MB size product zip file. Same product zip has been imported successfully in lower environments earlier. We are on pega v7.1.5 and weblogic/oracle.
2015-12-18 13:58:48,699 [fault (self-tuning)'] [ STANDARD] [ ] ( web.impl.WebStandardImpl) ERROR - Proprietary information hidden: Problem retrieving input data:
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:152)
at java.net.SocketInputStream.read(SocketInputStream.java:122)
at weblogic.servlet.internal.PostInputStream.read(PostInputStream.java:194)
at weblogic.servlet.internal.ServletInputStreamImpl.read(ServletInputStreamImpl.java:228)
at com.pega.pegarules.web.fileupload.BufferedServletInputStream.fill(BufferedServletInputStream.java:96)
at com.pega.pegarules.web.fileupload.BufferedServletInputStream.readLine(BufferedServletInputStream.java:124)
at com.pega.pegarules.web.fileupload.LimitedServletInputStream.readLine(LimitedServletInputStream.java:91)
at com.pega.pegarules.web.fileupload.MultipartParser.readLine(MultipartParser.java:432)
at com.pega.pegarules.web.fileupload.MultipartParser.<init>(MultipartParser.java:196)
at com.pega.pegarules.web.fileupload.MultipartParser.<init>(MultipartParser.java:120)
at com.pega.pegarules.web.fileupload.MultipartRequest.<init>(MultipartRequest.java:175)
at com.pega.pegarules.web.impl.HttpUtilities.fileUpload(HttpUtilities.java:420)
at com.pega.pegarules.web.impl.HttpUtilities.extractRequest(HttpUtilities.java:286)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:429)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:285)
at sun.reflect.GeneratedMethodAccessor240.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:419)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:460)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:509)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3732)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
<Dec 18, 2015 1:59:10 PM EST> <Error> <HTTP> <BEA-101215> <Malformed Request "null". Request parsing failed, Code: -1>
(END)
Accepted Solution
Pegasystems Inc.
US
Upon reviewing the corresponding SR, we see that it has been resolved. SA-18580 was created as a result of the investigation. Please reference that if you have the same question.
Pegasystems Inc.
US
what is different between your lower env and the production? Do you have web server in front of the weblogic application server in your production? If that is the case, I suspect web server plugin timeout setting is too small.
JPMC
US
Thank you Kevin Zheng for your response! There is no difference that we know of between the environment where it worked and the one where we are trying now. Due to urgency to get the issue resolved, team has opened the SR for the same SR-A14954.
PEG
IN
Can you check the timeout at application server end? If timeout is present you can set the value to -1 and restart the server .
JPMC
US
Thank you Gangababu Gollapalli for the response!! I tried to find timeout setting using WLS admin console but could not find connection/read timeout, so sent email to my WLS admins, lets see what they say.
Accepted Solution
Pegasystems Inc.
US
Upon reviewing the corresponding SR, we see that it has been resolved. SA-18580 was created as a result of the investigation. Please reference that if you have the same question.