Question
IP Australia
AU
Last activity: 18 Jun 2020 0:56 EDT
Getting LockRequired error on submit when case is opened for more than 30 mins and is configured use optimistic locking
Hi,
Interaction case is configured with default locking initially and as per the new requirement client doesnt want any timeout on this. So, we have decided to change it to Optimistic locking and we updated the OOTB case outbound call case type to Optimistic locking.
But when testing, we have observed that when user is submitting the case after 30 mins or longer idle time on the case, we are getting LockRequired error.
And no record is shown in system-locks for that case, as this is optimistic locking.
any solution to resolve the issue would be helpful. do we have to do any additional configurations or system restarts after changing the locking strategy on case?
Pegasystems Inc.
IN
Hi,
Thanks for posting the query. PFB link which might be helpful for this issue.
https://collaborate.pega.com/question/unable-configure-optimistic-locking-case-pega-version-719
IP Australia
AU
Hi, Thanks for the reply. we are using 7.3.1 version and the solution in the link is already updated in 7.3.1 version.
I can see on clipboard 'Optimistic' locking is updated to pyLockingMode property on pyCaseUpdateInfo page.I think it is setting properly. But i am still getting lock required error.
If assignment level SLA updated the case, will it give lock required error? even in this scenario i think it should only show conflict.