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Question

 promil pandey (promilp8)
The Toronto Dominion Bank
Pega Consultant
The Toronto Dominion Bank
CA
promilp8 Member since 2015 15 posts
The Toronto Dominion Bank
Posted: Apr 12, 2017
Last activity: Apr 12, 2017
Posted: 12 Apr 2017 10:07 EDT
Last activity: 12 Apr 2017 12:03 EDT
Closed

Getting Agent Rescheduling error

2017-04-07 23:53:00,315 [ PegaRULES-Batch-5] [ STANDARD] [ R2B:01.03.01] ( internal.async.AgentQueue) ERROR - runEnd(): WC-HD-HU-MX-Work.Execute_CAGDataLakeReports; true @ 0: Unable to reschedule agent due to computation errors. Invalid delay interval: -25.

I went through many posts citing similar problems and tried the solution given ( Add five minutes to the agent's scheduled start time.). It didnt work. I am still getting same error everyday. I tried to schedule agent after 12:00 and before 12:00. Nothing is working it seems. Its 7.1 version.

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Low-Code App Development
System Administration

Posted: 7 years ago
Posted: 12 Apr 2017 11:37 EDT
Saran Kolla (SaranKolla)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Promil,

I think you have changed the time in Agent rule. If Yes, please change the schedule time in Agent-Schedule and check it once.

Please go through the below link for more information.

https://community.pega.com/support/support-articles/agent-fails-due-rescheduling

Best Regards

Saran Kolla

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