Pega CDH 8.7. I'm trying to create a file treatment. On the action, there are 3 options per Action Evaluation Criteria (see attachment):
When using the option "Mandatory (Do not apply arbitration or outbound limits)" for the Action Evalutation Criteria, the file was correctly created. On the other hand, when using the Default or Transactional option, the file was not created. Why?
***Edited by Moderator Marije to add Capability tags***
@FabioR80 , the other 2 options on the action will mean that arbitration and/or outcome limits will be in play. As such, if another action beats out this action, there will be no communication of this action on behalf of that customer and thus no output to file. You need to validate if this action is wining or not under these circumstances. I recommend you use the Customer Profile Viewer capability, specifically the next best action tab, to test a decision for a specific customer and validate if the action you are expecting to win under these circumstances is actually winning and if not why (if you are expecting it)