Question
Citi
US
Last activity: 21 Mar 2024 8:07 EDT
Gen AI case creation steps
I'm trying to explore Gen AI capabilities for case types but im not seeing option for Build with Pega GenAI
Please provide detailed steps to create case type using Pega GenAI
Accepted Solution
Updated: 9 Apr 2024 10:31 EDT
Pegasystems Inc.
GB
@PraveenK16718305 See the demo here: https://www.pega.com/technology/generative-ai/demo
Refer to What's new in generative AI
Can you confirm whether you are running on Cloud? You need to make sure you are enabled on Pega Cloud.
Enabling Pega GenAI in Pega Cloud
Connecting to the generative AI provider in Pega Cloud
You need to turn the functionally on/off using Admin Studio. See Connecting to the generative AI provider in Pega Cloud for details. You will have the ability to turn it on/off only after you are enabled on Pega Cloud.
See another user who solved their issue with Unable to see AI suggestions in Community Edition.
If you need further help, please raise a ticket with GCS via the MSP. They will assist you to update to Infinity 23 by opening a Cloud Change Ticket.
Rulesstack Private Limited
IN
We have to follow the few pre-requests for create case type using Pega GenAI
1) Add build on application GenerativeAIProviders version 01.01
2) Enable ootb toggle button Confi->System->Release->Toggles "
pzToggle_EnableGenerativeAI"
3) Do some changes in app studio Setting-> configuration and we have app valid AI key
Pegasystems Inc.
IN
@Mohd Qizer Uddin Hi, I have done the above mentioned steps but still getting the error in pega community trail systems. Getting json parsing exceptions in the tracer. It used to work but it suddenly stopped showing the AI suggestions.
Updated: 10 Oct 2023 2:10 EDT
Rulesstack Private Limited
IN
Hi @padak,
Please check whether the AI key you have configured may be invalid or expired. Configure valid AI key in app studio.
Thanks
Mohd Qizer Uddin
CBA
IN
Hi @padak,
Please go through this link Connecting to the generative AI provider in Pega Cloud, make sure all configurations are as per the document
Tekclan Software Solutions
IN
After creating application, go to application definition under the build on application add “Generative AI Providers” and it’s version.
Then go to Configure -->System--->Release--->Toggles
In the Toggles Management search for “pzToggle_EnableGenerativeAI” then edit this toggle and enable it.
Then refresh the toggle mangement ,then you can see “ pzToggle_EnableGenerativeAI” enabled for your id.
IN APP STUDIO :
Then go to App studio .
After creating application, go to application definition under the build on application add “Generative AI Providers” and it’s version.
Then go to Configure -->System--->Release--->Toggles
In the Toggles Management search for “pzToggle_EnableGenerativeAI” then edit this toggle and enable it.
Then refresh the toggle mangement ,then you can see “ pzToggle_EnableGenerativeAI” enabled for your id.
IN APP STUDIO :
Then go to App studio .
Click setting and click configuration.
In configuration ‘Configuration set: Generative AI’
For configuration name ‘Default Generative AI provider “ Value(default) should be ”gpt-35-turbo”
For configuration name “Pega Azure Chat Deployment ID” Value(default) should be “Pega Azure Chat”
Sometimes above mentioned configuration will be inverse. Click setting icon then edit and change it.
For configuration name “Open AI API Key” in the Value(default) Add your API Key.
Now we are in final step we want “Open AI API Key”
For Open AI API Key go to “https://platform.openai.com"
If you have account login otherwise sign up .Then click View API Keys .
Then click Create new secret key.
When you creating the API Key Copy the API Key .
NOTE :You can see the API Key one time only during creating key ,that time copy and save the key.
Now go to App Studio.Click the setting icon of “Open AI API Key”
For configuration name “Open AI API Key” in the Value(default) <Paste your API Key.>
Final view of configuration.
Everything is done now. Go to case type create new case type.
Pegasystems Inc.
US
@Sudar D While the GenerativeAIProviders application lets you experiment with Generative AI using your own API keys to connect to third-party Generative AI providers, the only officially supported way of leveraging Pega GenAI is following the instructions provided in the first reply from @MarijeSchillern
We may remove this application at any point in a future release.
