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Question

 Filippo Beltramini (Phil5873)
Realvalue Consulting
Lead System Architect
Realvalue Consulting
IT
Phil5873 Member since 2019 8 posts
Realvalue Consulting
Posted: May 19, 2022
Last activity: May 19, 2022
Posted: 19 May 2022 6:18 EDT
Last activity: 19 May 2022 6:38 EDT
Closed

Function to generate link to case

Dear all,

we need to include at the bottom of email notifications to customer a link to the case they are required to work.

Is there any OOTB function to generate it?

Thanks


***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.5
User Experience
Email
Dev/Designer Studio

Posted: 2 years ago
Posted: 19 May 2022 6:30 EDT
Gunasekaran Baskaran (Gunasekaran Baskaran)
Lventur
Delivery Head [PEGA]
Lventur
IN

@Phil5873

Pega OOTB Correspondence Fragment is avail to have case link in mail. You could embed the correspondence fragment inside mail correspondence to get a link in mail which will redirect the users to case.

OOTB Correspondence Fragment Name

WorkLink, pyWorkLinkWithLabel 

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