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Question

 Swarnendu Bhattacharya (SwarnenduB8080)
Me Bank

Me Bank
AU
SwarnenduB8080 Member since 2021 2 posts
Me Bank
Posted: Dec 1, 2016
Last activity: Dec 9, 2016
Posted: 1 Dec 2016 20:51 EST
Last activity: 9 Dec 2016 6:17 EST
Closed
Solved

Firefly Text Customization and API

Hi, 

We have installed the CoBrowse server inhouse and using the default popup that is launched in stealth mode. But, there are few requirement to change the content of the widget that is display OOTB. In the customer.js file, there is a json object fireflyText which contains all the text components that is displayed in the widget. Can these firefly Texts be customized using the firefly API.

Also, the highlight feature is triggered when the CSR performs a single click on the screen. Can this event be changed to double click, so that when the CSR doubel clicks on the screen element it is highlighted instead of single click.

Thanks.

***Updated by Moderator: Marissa to update categories***

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Low-Code App Development
Data Integration

Accepted Solution

Posted: 8 years ago
Posted: 2 Dec 2016 7:41 EST
Avishek Banerjee (Avishek) Senior Product Manager CRM - Customer Service
Pegasystems Inc.
IN

The answer to both the questions is no. We donot have any means currently to change the texts that appear in the widget using fireflyAPI. Also, the event that triggers the Highlight is not customizable. We will try to incorporate these in a future release if required.

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