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Question

 Sudhakar Reddy Peram (sudhakarreddyp3953)
Cognizant
Senior System Architect
Cognizant
US
sudhakarreddyp3953 Member since 2019 3 posts
Cognizant
Posted: Apr 5, 2019
Last activity: Feb 24, 2020
Posted: 5 Apr 2019 15:32 EDT
Last activity: 24 Feb 2020 8:55 EST
Closed

Exception :Presence Service is Disabled

Presence Service is Disabled. To enable it use prconfig setting operatorpresence/enabled=true. It needs a server restart

Is it recommended to enable ?

Could any one please explain pros and cons if I set "prconfig setting operatorpresence/enabled=true"

Thanks,

Sudhakar

***Edited by Moderator Marissa to update platform capability tags****

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System Administration

Posted: 6 years ago
Posted: 7 Apr 2019 11:46 EDT
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

should be enabled, which is default. Quite a few key features depends on that: https://community.pega.com/knowledgebase/release-note/operator-presence-record-tracks-disconnected-status-operators.

Do not any cons for disabling it unless it is part of troubleshooting.

 

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Posted: 6 years ago
Posted: 8 Apr 2019 11:28 EDT
Sudhakar Reddy Peram (sudhakarreddyp3953)
Cognizant
Senior System Architect
Cognizant
US

Thanks for the reply Kevin .

Could you please clarify if we enable this in production ,wanted to make sure that is there any impact to performance / memory load due to this change.

Thanks ,

Sudhakar 

 
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Posted: 5 years ago
Posted: 24 Feb 2020 8:55 EST
Ashish Singhal (AshishNL)
KPN B.V
Pega DevOps Engineer
KPN B.V
NL

Hi ,

 

1 .we have similar kind of issue .can anyone tell when operatorpresence/enabled/default gets enabled.What is the default value of this setting .

2. Does it get true on doing some changes in prconfig.xml ?

 

Please help on this .

 

Regards,

Ashish

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