Question
Virtusa Technology Service Company
IN
Last activity: 24 Jun 2022 8:11 EDT
Email address was not coming in pega email attachment
Hi,
When i am forwarding the email outlook to pega listener, email address not showing (email chain with name) populating only user name, it was missing when it's came to pega, but i can see that data in clipboard and corr class.
Actually this is a forward email, in the body i have 5 to 6 email, those are not populating with name
And i have one more issue in the body right click option(copy and paste options) was not enabling, this was coming in from adress,to Address and Subject.
Accepted Solution
Updated: 24 Jun 2022 8:11 EDT
Pegasystems Inc.
IN
@AnushaP1329 looks like an issue with text being rendered in RTE. RTE will consider anything enclosed in tags as HTML tag and hide it from UI. You need to convert < and > signs to HTML entities (>, <) in your text. Is this an OOTB screen, if it is please raise a support ticket.
Pegasystems Inc.
IN
@AnushaP1329 can you add little more detail maybe a screenshot to explain the issue better. Are you using email channel? When you say 'right click', where is that?
Virtusa Technology Service Company
IN
@VikasRaidhan yes i am using email listeners, please find the below screenshot one is outlook screenshot which was email chain coming and other one is pega mail preview attachment. I am able to see the email chain in header but not in body, we can see the email chain in outlook mail body.
Accepted Solution
Updated: 24 Jun 2022 8:11 EDT
Pegasystems Inc.
IN
@AnushaP1329 looks like an issue with text being rendered in RTE. RTE will consider anything enclosed in tags as HTML tag and hide it from UI. You need to convert < and > signs to HTML entities (>, <) in your text. Is this an OOTB screen, if it is please raise a support ticket.