Dx API does not return question info of Question Page smart shape
Hi Team,
We have introduced OOTB smart shape “Question Page“ in our flow to display a set of questions to be answered by agent.
This is working fine when run as Pega application. But, when we try to get assignment data through Dx API – It gives minimalistic information. It doesn't return the questions.
Pega platform: 8.3.1
URL: {{EndPointBaseURL}}ESGAAssignmentServicePackage/v1/assignments/{ID}/actions/{actionID}
where ID is Assignment key like ASSIGN-WORKLIST SIGI-ESUW-WORK-PACKAGE MQ02064163-000!PZQUESTIONPAGESCR
and actionID is pzDisplayQuestionPage
Flow Snippet:
Dx API Get Assignment response:
{
"view": {
"reference": "",
"validationMessages": "",
"viewID": "pzDisplayQuestionPage",
"visible": true,
"name": "Display Question Page",
"appliesTo": "SIGI-ESUW-Work-Package-NewBusiness-FR",
"groups": [
Hi Team,
We have introduced OOTB smart shape “Question Page“ in our flow to display a set of questions to be answered by agent.
This is working fine when run as Pega application. But, when we try to get assignment data through Dx API – It gives minimalistic information. It doesn't return the questions.
Pega platform: 8.3.1
URL: {{EndPointBaseURL}}ESGAAssignmentServicePackage/v1/assignments/{ID}/actions/{actionID}
where ID is Assignment key like ASSIGN-WORKLIST SIGI-ESUW-WORK-PACKAGE MQ02064163-000!PZQUESTIONPAGESCR
and actionID is pzDisplayQuestionPage
Flow Snippet:
Dx API Get Assignment response:
{
"view": {
"reference": "",
"validationMessages": "",
"viewID": "pzDisplayQuestionPage",
"visible": true,
"name": "Display Question Page",
"appliesTo": "SIGI-ESUW-Work-Package-NewBusiness-FR",
"groups": [
{
"view": {
"reference": "",
"validationMessages": "",
"viewID": "pzQuestionPageScripts",
"visible": false,
"titleFormat": "h2",
"name": "Question Page Scripts",
"appliesTo": "SIGI-ESUW-Work-Package-NewBusiness-FR",
"title": ""
}
},
{
"view": {
"reference": "",
"validationMessages": "",
"viewID": "pzPreDisplayQuestionPage",
"visible": false,
"titleFormat": "h2",
"name": "Pre Display Question Page",
"appliesTo": "SIGI-ESUW-Work-Package-NewBusiness-FR",
"title": ""
}
}
]
},
"caseID": "SIGI-ESUW-WORK-PACKAGE MQ02064094-000",
"name": "Answer below questions",
"actionID": "pzDisplayQuestionPage"
}
Pega Screen:
Pegasystems Inc.
GB
@IMANUDEEP is your issue resolved?
Note the following which may be influencing your issue.
- DX API v2 - will be centered around App Studio and React-based view authoring instead of harnesses and sections (Cosmos React applications). https://docs-previous.pega.com/pega-digital-experience-dx-api-overview/87/differences-between-dx-api-v1-and-dx-api-v2?
- Users can add additional security to v1 API's by adding authentication in Service Package rule.
- Users can verify if a corresponding view rule is created to their section rule by adding "v1DXAPIFUA" DSS in their system and setting its value as "true", this may return field values for v2 DX API's but will never be as effective as we use this for Cosmos React applications.
Selective Insurance
US
@MarijeSchillern - Thanks for the response. Below are my obsevations.
1) This issue is with Dx API V1, we are not using V2
2) No additional security to service package rule, it is basic auth
3) The issue is with Dx API V1 GetAssignment service rest rule.
Updated: 20 Jul 2023 6:35 EDT
Pegasystems Inc.
GB
@IMANUDEEP please note Pega 8.3.1 Extended Support ended June this year.
Pega Platform patch release calendar
Can you clarify what version of Pega Survey are you using?
Pega Survey is included in Pega Platform as a standard ruleset since version 7.2.2. It provides four survey APIs that can be used to programmatically ask survey questions or retrieve survey results.
You can add a survey as a step in a stage to ask users for information while they process a case. By using the Survey smart shape, you can integrate a survey with the life cycle of a case. At run time, the survey is formatted to run in the case based on these settings.
Note: This functionality is available when you purchase and install the PegaSurvey application.
@IMANUDEEP please note Pega 8.3.1 Extended Support ended June this year.
Pega Platform patch release calendar
Can you clarify what version of Pega Survey are you using?
Pega Survey is included in Pega Platform as a standard ruleset since version 7.2.2. It provides four survey APIs that can be used to programmatically ask survey questions or retrieve survey results.
You can add a survey as a step in a stage to ask users for information while they process a case. By using the Survey smart shape, you can integrate a survey with the life cycle of a case. At run time, the survey is formatted to run in the case based on these settings.
Note: This functionality is available when you purchase and install the PegaSurvey application.
You can add smart shapes to a flow diagram or process in a stage. By using shapes that are already configured, you can build flows faster. Smart shapes are supported in Process Modeler and Case Designer.
The following table describes the smart shapes for flow diagrams and processes. ....
It sounds like this might be a limitation of using it with DX API.
Feel free to log a support issue ticket if you have no further input from our PSC forum users and you believe the product is not working as documented.
See How do I engage with a support team? and Creating a support ticket
@risnp as this a DX API question someone in your team might be able to answer?