Document not opening using HTML rule
Hi All
We are facing an issue with the below scenario:
1. Users can attach the document anytime during the case lifecycle
2. Once the case gets resolved, the documents are saved in an external repository
3. When users try to open documents from resolved cases, a URL is formed and documents get opened from the repository
Firstly URL is set in the activity as below:
The code for the HTML stream is :
The same configuration works fine in IE but in chrome it does not. Just gives us a pop-up.
Have tried with both Http and Https URL's, but the result is same.
Hi All
We are facing an issue with the below scenario:
1. Users can attach the document anytime during the case lifecycle
2. Once the case gets resolved, the documents are saved in an external repository
3. When users try to open documents from resolved cases, a URL is formed and documents get opened from the repository
Firstly URL is set in the activity as below:
The code for the HTML stream is :
The same configuration works fine in IE but in chrome it does not. Just gives us a pop-up.
Have tried with both Http and Https URL's, but the result is same.
Also if I hard code the URL in "window.open", it works fine. Or if I call the URL from a button using "Open URL in new Window", it works. That means there is nothing wrong in URL.
This code was already in production and it suddenly stopped working, not sure if it is because of some Chrome update.
If anyone can provide some ideas or can see any issues with the code, it would be great.
Regards
Bhavya
Pegasystems Inc.
IN
Hi Bhavya,
Can you check if the URL generated from the pega:reference tag has encoded bits therein. It might be worthwhile taking that generated URL as is and opening with different browsers to observe the behavior.
If the cause of the issue comes down to encoding, there are ways to get around the same.
--Akash