Question
Rabobank
SE
Last activity: 4 Apr 2017 5:22 EDT
Display Case Details of a complete Hierarchy Structure
Hi All,
I have a requirement to display the all cases allocated to Lead and Agents.
Brief Plot: A manager logins in, in a grid the case details of call the Leads reporting to him and Agents reporting to each Lead has to be displayed.
5 Leads and each Lead has 5 TSA, so the cases all 30 operators (25 TSA and 5 Leads) has to be displayed who has their reporting manager as the logged Manager.
I have been able to achieve the first hierarchy (i.e) List of cases of a particular and all the agents reporting to him (In Lead Portal).
I joined the Operator class and used the reporting to condition as filter condition.
But i am not sure how to proceed with the two level hierarchy.
If anyone has any idea how to do this please share your thoughts.
Thanks,
Sarath
Pegasystems
US
Well, for the first part that you say you have solved already, if you've parameterized it to show the cases for an operator supplied as a param, then if you have a procedure to determine the operator whose cases you want, you can call what you have already and merely supply that operator as the param. /Eric