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Question

 Narasimha Reddy Ankireddypalli (NarasimhaReddyA)
Capgemini

Capgemini
IN
NarasimhaReddyA Member since 2020 4 posts
Capgemini
Posted: Sep 17, 2020
Last activity: Sep 18, 2020
Posted: 17 Sep 2020 6:32 EDT
Last activity: 18 Sep 2020 10:26 EDT
Closed

Disabled Channel in Treatment in Action in higher rule set version updating automatically in lower version of the action

Hi All,

I have created a Offer_A action and added email channel in treatment and Email Channel Enabled in RuleSet version 01-01-01.

Save as Offer_A action in to 01-01-02 version and Disabled the email channel.

When we verify Offer_A 01-01-01 version, Email channel is disabled.

Can you please help me to understand where it is updating?

Thanks,

Narasimha Reddy

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Pega Marketing 8.4
Conversational Channels
Insurance
Next-Best-Action Analyst

Posted: 5 years ago
Updated: 5 years ago
Posted: 17 Sep 2020 15:10 EDT
Updated: 18 Sep 2020 10:26 EDT
Arunreddy Shyamala (Arunreddy Shyamala)
TCS
Associate Consultant
TCS
IN

Hi NarasimhaReddyA,

 

Did you disable Email option from Next best action designed --> Channel ?

If Yes, it will Prevent all Email Outbound.

Or 

Did you made Email Treatment to Never(Active=Never)

Or 

Since Offer is in 01-01-02 rule is still available it is pick Email Treatment (Disabled ) from higher available rules.

Make rule not available in higher RSV so that it will lower version in which Email treatment is enabled

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