Disable option for users to delete attachments
I am a newly qualified CSA, so still a lot to learn, but hope someone can assist here.
I have a requirement to disable the option for users to delete attachments from Cases in the user portal.
I thought it would be as simple as finding a setting and un-ticking a box, but seems not.
I’ve been advised by an SSA in my team to read this as a basis to build this from.
I’ve found an existing Attachment Category which I assume is what I need to use, and I also assume that I need to make sure the Delete own and Delete any options are un-ticked for this rule, but have no idea what needs to go in the Privilege box.
If I press down in this field, I get lots of predefined options – none of which seem to relate to what I want to do. I thought this would need to contain an access group or similar – where would this be set?