Dirty popup appears while clicking on any button without making any changes in the case screen
I am on a read only screen and while i click on any button on the screen without making any changes i am receiving the dirty popup warning stating "You are about to discard your unsaved changes." Usually the dirty popup needs to display only when the screen is dirty right. Any solution for this issue?
Truist
US
@Nithin_ig this issue started suddenly in our application too. have you found any solution to this issue?
Updated: 3 Nov 2023 11:37 EDT
Pegasystems Inc.
GB
@Nithin_ig please could you take a look at the following:
Dirty check for rich text fields
Ability to navigate to harness instead of dirty Unsaved Changes check happening
Closing tab does not trigger dirty check confirm
Closing Harness without any dirty warning on unsaved Changes
pyDirtyCheckConfirm ok or discard button taking the screen to Home
- In 8.2.1, if we close the case screen without changing the text in RTE, dirty pop-up is not displayed.
- In 8.6.5, if we try to close the case screen without changing the text in RTE, dirty pop-up is displayed.
This is because the RTE changes the text to include style to <li> elements automatically. When RTE is loaded, the content is automatically changed to add styles to elements, causing the form to tag as dirty.
@Nithin_ig please could you take a look at the following:
Dirty check for rich text fields
Ability to navigate to harness instead of dirty Unsaved Changes check happening
Closing tab does not trigger dirty check confirm
Closing Harness without any dirty warning on unsaved Changes
pyDirtyCheckConfirm ok or discard button taking the screen to Home
- In 8.2.1, if we close the case screen without changing the text in RTE, dirty pop-up is not displayed.
- In 8.6.5, if we try to close the case screen without changing the text in RTE, dirty pop-up is displayed.
This is because the RTE changes the text to include style to <li> elements automatically. When RTE is loaded, the content is automatically changed to add styles to elements, causing the form to tag as dirty.
Details below: RTE is displayed with text from email history. In 8.2.1, if we close the case screen without changing the text in RTE, dirty pop-up is not displayed.
From 8.6.5 onwards this behaviour of isDirty happening is observed because of the addition code added in the fireChangeEvent () in pzpega_ui_richtexteditor.js .
I believe the fix must have been implemented OOTB after 8.6.3. The engineering team stated: 'Whenever any input is populated in RTE, if list element is present in the input it's font-size is getting changed as per the inner span. Which is causing dirty popup even though client is populating data through data transform'
(There are users who want to revert it back to the 'old' functionality and this has been logged under enhancement request, FDBK-93582)
Your issue is logged against 8.6.1, so it might be worth you testing your scenario in the latest 8.6 version . The code change was added to fix style issues that were observed when content was copied from an external source (work document / website) and pasted in a RTE.
If you need further help with this, and if there is not further response here on the forum, then I suggest that you log a support incident for this on the MSP.
******************** Update **********************
There is a new Support Document: Dirty Dialog - Troubleshooting
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