Question
Evonsys (Pvt) Ltd
LK
Last activity: 5 Dec 2016 7:52 EST
Dirty popup appears when we close a work item in update screen without making any changes in the case screen.
After opening a case in the update screen the user tries to close the case without making any changes to the screen.Then dirty pop up appears and display a message like “ You are about to close an open work item which has changes that have not been saved.” . I need to display dirty pop up when the screen is dirty only. Any idea?
***Moderator Edit: Vidyaranjan| Updated Categories***
Accepted Solution
Evonsys (Pvt) Ltd
LK
We have fixed issue by changing the load behavior of the data page to At screen load. Previously its used the After screen render behavior. Thanks
Pegasystems Inc.
US
Ideally you should NOT see the dirty pop up if you made no changes to the form.
Are you sure, there are no changes made to the UI. No automatic refreshes ? Say for e.g. if you are using a tab layout with automatic refresh enabled and you switched between tabs, the page is still considered dirty .
Can you check if you are able to reproduce the issue while running one of the OOTB pega flows ? PegaSample-Task. BasicProcess ?
Evonsys (Pvt) Ltd
LK
thank you for you reply. As per my analysis dirty popup appear due to one OOTB dropdown control and a custom control in the update screen. Dropdown load the data through data page at screen loads. then screen become dirty.basically I need to know is there way cleardirtystate. i tried pega.u.d.clearDirtyState(); but it didnt work.
Pegasystems Inc.
US
Though the dirty bit can be cleared, question to be asked is :
1. Is the dirty bit set erroneously ? Is the value set even when you have not changed the values in the drop down and custom control ?
2. CAn you narrow it to either the custom control or the out of the box (OOTB) drop down ?
3. If the dirty bit is set even when the values are not changed for a OOTB dropdown, it would need to be investigated.
What version of PRPC are you using ?
Evonsys (Pvt) Ltd
LK
Both are root cause for dirty pop up. Im using pega 7.2. yes. dirty bit is set even when the values are not changed for a OOTB dropdown.
Accepted Solution
Evonsys (Pvt) Ltd
LK
We have fixed issue by changing the load behavior of the data page to At screen load. Previously its used the After screen render behavior. Thanks