Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Venkatesh Raman (ROBOWARRIOR)
Cognizant Technology Solutions

Cognizant Technology Solutions
US
ROBOWARRIOR Member since 2011 10 posts
Cognizant Technology Solutions
Posted: May 5, 2019
Last activity: Jul 1, 2019
Posted: 5 May 2019 1:07 EDT
Last activity: 1 Jul 2019 8:55 EDT
Closed
Solved

Difference between Open CTI Client Side and Server Side Implementation

Hi,

There are two versions of the Open CTI developers guide. What is the difference between the 2 documents.

Open CTI Client side Implementation:

https://community.pega.com/knowledgebase/documents/pega-call-731-developers-guide-client-side-integration

Open CTI server side Implementation:

https://community.pega.com/system/files/pdfs/pega-call-731-opencti-developers-guide-for-server-side-integration.pdf

To see attachments, please log in.
Pega Customer Service

Accepted Solution

Posted: 5 years ago
Posted: 1 Jul 2019 7:53 EDT
Bob Ferguson (fergb) Principal Product Manager, Customer Service
Pegasystems Inc.
US

The client side guide is for building OpenCTI adapters with javascript, while the server side guide is for building adapters using Pega Platform Connectors and Services (SOAP, java, etc). The API(s) supported by your CTI provider will determine which option is best.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice