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Question

 Krishna Kishore (KrishnaK1311)
Verizon

Verizon
IN
KrishnaK1311 Member since 2016 1 post
Verizon
Posted: May 29, 2018
Last activity: Mar 18, 2019
Posted: 29 May 2018 5:49 EDT
Last activity: 18 Mar 2019 16:03 EDT
Closed

Is Desktop Analytics available with CS for Communication on-prem or PEGA cloud

Hi Team,

With PEGA CS for Communication application (on-prem) can we get Agent Desktop Analytics feature or this feature is only available on PEGA cloud. Agent Desktop Analytics in a sense what the agent is doing on the tool/application, how much time does he/she spending on browser or chat..etc...

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Pega Customer Service

Posted: 5 years ago
Posted: 18 Mar 2019 15:50 EDT
Neal Beliveau (BELIN)
PEGA
Vice President, Enterprise Applications
Pegasystems Inc.
US

If you mean the Workforce Intelligence application, it has two components - one that runs on the desktop clients, and a cloud component.  The cloud component is only available as a cloud offering and not on-premise.

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