We are experiencing the following error while trying to connect to an external database:
Database-General Connection Exception 0 HikariPool-2 - Connection is not available, request timed out after 10002ms. DatabaseException caused by prior exception: java.sql.SQLTransientConnectionException: HikariPool-2 - Connection is not available, request timed out after 10002ms. | SQL Code: 0 | SQL State: null
The DB is up&running and we didn't change the configuration of the database rule since 3 months ago.
We noticed the error while trying to execute an Extract rule, but also clicking con "Test Connection" of the database rule cause the same error.
Is there any configuration we should modify to solve this issue or any log we can check?
***Edited by Moderator Marissa to update Platform Capability tags****