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Question

 Katapalli Prem Kumar (KatapalliP)
TTEC
Katapalli Prem Kumar
TTEC
IN
KatapalliP Member since 2021 2 posts
TTEC
Posted: Dec 22, 2021
Last activity: Dec 29, 2021
Posted: 22 Dec 2021 3:58 EST
Last activity: 29 Dec 2021 0:25 EST
Closed
Solved

Customer Verification Configuration Issue

Hello Team,

Request your help for the below mentioned issue.

Unable to configure customer verification category questions from App Studio for interactions.

We have Dialog open ruleset version which is available and same is configured.

Error: Changes are not allowed at this time. Please contact system administrator

 

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Pega Customer Service 8.6
App Studio
Solutions Consulting Manager

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 29 Dec 2021 0:03 EST
Updated: 29 Dec 2021 0:25 EST
Katapalli Prem Kumar (KatapalliP)
TTEC
Katapalli Prem Kumar
TTEC
IN

Team,

Issue is resolved by mapping customer verification category and settings classes in CSDefaultsettings Data Transform.

Thanks

Prem K

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