Question
Lantiqx
GB
Last activity: 31 Oct 2020 19:26 EDT
Customer Service Developer --> Create an Intent When record -->Data source not populating
In Customer Service Developer Mission, Create an Intent When record module, while creating Intent When rule, Data source not populating.
is there any other configuration need to be performed??
Accepted Solution
Updated: 31 Oct 2020 19:25 EDT
Pegasystems Inc.
US
Updated: 27 Oct 2020 15:41 EDT
Oriental Bank
CA
First we need to create "Customer Service Datasource" under your Interaction class in the implementation layer.
Datasource will source either from clipboard / datapage and then provide the default interaction class. Once sample from Out of the Box framework is as below
to create a datasource, from records browse for Customer Service Datasource and create new or copy current one to the implementation layer
Lantiqx
GB
@SrivatsaK ,
Account Data Source is already is present in system. If we need to create new Data Source it should be mentioned in Task Details in PEGA Academy. Or Am I missing something here??
Accepted Solution
Updated: 31 Oct 2020 19:25 EDT
Pegasystems Inc.
US
The issue is you are creating the intent when rule in the wrong class. The account datasource exists but it is in the PegaCA-Work-Interaction class. You are trying to save the rule to the Rule-PegaCA-Intent-When class. In addition, you have named the rule NewBalance instead of HighBalance (won't affect anything, just an observation. Here is the correct configuration:
Please let me know if this resolves your issue,
Sean
Pega Academy Self-Study Support Team
Lantiqx
GB
Yes, class name was not correct in this case.
Thanks
The issue is you are creating the intent when rule in the wrong class. The account datasource exists but it is in the PegaCA-Work-Interaction class. You are trying to save the rule to the Rule-PegaCA-Intent-When class. In addition, you have named the rule NewBalance instead of HighBalance (won't affect anything, just an observation. Here is the correct configuration:
Please let me know if this resolves your issue,
Sean
Pega Academy Self-Study Support Team