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Question

 Josiah Goh (JosiahG6)
Ncs Pte Ltd

Ncs Pte Ltd
SG
JosiahG6 Member since 2017 3 posts
Ncs Pte Ltd
Posted: Oct 22, 2018
Last activity: Oct 23, 2018
Posted: 22 Oct 2018 21:25 EDT
Last activity: 23 Oct 2018 2:07 EDT
Closed

Customer Access to Global Customer Support

Is it possible to give different team members of different projects access into the SR system so that each team member will see only the SRs pertaining to their project? Currently team members are able to see SRs of all projects.

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Posted: 6 years ago
Posted: 23 Oct 2018 2:06 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello,

Thank you for posting on PSC. Currently, the mapping on My Support Portal is performed based on the Accounts you are affliated with. If are affliated with multiple accounts, you can select the account from the dropdown menu available at the top of your page.

For more information, please refer this article: Working with Pega Support

In case you have more feedback to share, please discuss with your Account Administrator.

Thank you,

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